Furniture Delivery Never Arrived

The task

You bought a new sofa from a furniture store and paid for home delivery on a specific day. You stayed home to wait for it, but the delivery never came and no one contacted you. Write an email to the store's customer service manager in about 150-200 words. In your email, do the following:

• Give details of your order and the delivery arrangement.
• Explain how the missed delivery has affected you.
• Ask for a specific solution.

Length

150–200 words

Time

27 minutes

Question

7 of 15

Dear Customer Service Manager, I am writing to complain about a delivery that did not take place. On September 20, I ordered a three-seat grey sofa from your Laval store, order number 58731, and paid $1,480 in full, including a $90 delivery fee. Your staff confirmed that it would be delivered on Saturday, October 4, between 9:00 a.m. and 1:00 p.m. On that day, I stayed at home for the entire morning and well into the afternoon, but no one arrived. Nobody called to explain the delay either, and when I phoned the store at 2:00 p.m., I was put on hold for forty minutes before the line disconnected. To be available, I had missed my son's hockey game, and I had already given away my old sofa, so my family now has nowhere comfortable to sit. I would like the sofa to be delivered within the next week, on a date that we confirm in advance. I would also ask for the $90 delivery fee to be refunded because of the inconvenience. Please reply to this email or call me at 514-555-0182. Sincerely, Julien Tremblay

Why this answer works

• The first paragraph gives every detail a store would need (date, item, order number, amount paid and delivery window), so the first bullet is fully addressed.
• The effects are personal and specific, from a forty-minute hold to having no sofa at home, which makes the complaint convincing without exaggeration.
• The two-part request (a confirmed delivery date and a refund of the $90 fee) is direct yet courteous, and the tone stays formal from greeting to sign-off.